Welcome to Warrior Shop’s FAQ section! We’re here to help you navigate our hockey equipment offerings and services. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, don’t hesitate to contact our gear specialists.

Product Questions

Q: What types of hockey equipment do you specialize in?
A: Warrior Shop focuses on high-performance hockey gear including:
  • Goalie equipment (blockers, catch gloves, pants)
  • Sticks (Bauer, floorball, extensions)
  • Protective gear (finger protection, jocks/jills, helmets)
  • Bags (accessory, coaches, jersey, helmet & mask)
  • Equipment for all levels (Junior, Intermediate)
Our inventory is curated for serious players who demand professional-grade equipment.
Q: Do you offer equipment for junior players?
A: Absolutely! We carry a full line of Junior and Intermediate equipment to help young players develop their game with properly sized gear.
Q: How do I choose the right stick length?
A: We recommend:
  • Standing in skates (or shoes if skates aren’t available)
  • Holding the stick vertically in front of you
  • The top should reach between your chin and nose
For goalie sticks, we suggest consulting our sizing chart or calling our gear hotline at +1 (772) 555-GEAR.

Shipping & Delivery

Q: How quickly do you process orders?
A: All orders ship within 1-2 business days – even during peak season. Our Florida warehouse operates with NHL-level efficiency!
Q: What are my shipping options?
A: We offer two reliable services:
  • Standard Air Delivery ($12.95 flat rate):
    • Carriers: DHL or FedEx
    • Delivery: 10-15 days after shipping
    • Ideal for urgent gear needs
  • Free Economy Shipping (orders $50+):
    • Carrier: EMS
    • Delivery: 15-25 days after shipping
    • Best for off-season or bulk orders
Q: Do you ship internationally?
A: Yes! We ship to hockey hotspots worldwide including North America, Europe and Australia. Currently we cannot deliver to parts of Asia and remote regions. Email us to check availability for your location.
Q: How is my gear protected during shipping?
A: Every shipment includes:
  • Real-time tracking updates
  • Signature requirement for orders over $200
  • Protective packaging designed specifically for hockey equipment
We know how brutal shipping can be on sticks and pads – we’ve got you covered!

Returns & Exchanges

Q: What’s your return policy?
A: We offer:
  • 15-day return window from delivery date
  • Pre-paid return labels for defective items
  • Quick refund processing (typically 3-5 business days)
Pro Tip: Save the original packaging until you’re sure you’re keeping the gear!
Q: What if my gear arrives damaged?
A: We take great care in packaging, but if damage occurs:
  1. Take photos of the damaged item and packaging
  2. Email them to [email protected]
  3. We’ll send replacement items immediately
No need to wait for us to receive the return – we trust our players!
Q: Can I exchange for a different size?
A: Absolutely! Contact us within 15 days of receipt and we’ll guide you through the exchange process. For fastest service, include your order number and desired size in your initial email.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Q: Do you offer gift cards or team discounts?
A: We currently don’t offer gift cards, but we do provide team/league discounts for bulk orders. Contact us with your team details for special pricing.

Customer Support

Q: How can I contact Warrior Shop?
A: We’re available through:
  • Email: [email protected]
  • Phone: +1 (772) 555-GEAR (available during business hours EST)
  • Mail: 1117 Philli Lane, Stuart, US 74570
For fastest response, email is recommended.
Q: What are your customer service hours?
A: Our gear specialists are available Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Q: Do you have a physical store location?
A: Currently we operate exclusively online from our Florida warehouse, allowing us to offer competitive pricing and fast nationwide shipping.

Still have questions? Our gear specialists are hockey players too – we understand your needs. Don’t hesitate to reach out for personalized advice on equipment selection or any other concerns.

Remember: “In hockey, milliseconds matter. That’s why we’ve optimized every step of our delivery process – from warehouse to bench – so you can focus on your game, not your shipping status.” – The Warrior Shop Team

Shop Now | Contact Us