Last Updated: [Insert Date]

At Warrior Shop, we deliver hockey gear with the same precision as a perfect pass on the ice. Whether you’re gearing up for the next game or need to make adjustments to your order, our shipping and returns policies are designed to keep you moving forward.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to ensure your hockey gear arrives ready for action.

Shipping Options & Timelines

  • Standard Shipping: $12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery time: 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS
    • Order processing: 1-2 business days
    • Delivery time: 15-25 business days after shipping

Pro Tip: For fastest delivery, choose Standard Shipping. Our DHL/FedEx option typically arrives 5-10 days sooner than EMS.

Our Return Promise

Like a goalie protecting the net, we stand behind our products. If your gear doesn’t meet your expectations, our straightforward returns process will get you back in the game quickly.

Return Basics

  • 15-day return window from delivery date
  • Items must be in new, unused condition with original packaging
  • Original shipping fees are non-refundable

Non-Returnable Items

For player safety and hygiene reasons, we cannot accept returns on:

  • Finger Protection gear
  • Jocks & Jills (protective undergarments)
  • Customized Bauer Sticks with player modifications
  • Opened Grips or tape products

How to Return Your Gear

Step 1: Initiate Your Return

Email our customer defense squad at [email protected] within 15 days of receiving your order.

Email Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Warrior Shop Team,

I would like to request a return for the following item(s) from Order #[Your Order Number]:
– Product Name: [Item Name]
– Quantity: [Number]
– Reason for Return: [Please specify]

Please advise next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your RMA

Within 1 business day, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Pack items securely in the original packaging with all tags attached. Include the RMA number clearly on the outside of the package.

Ship to:
Warrior Shop Returns
1117 Philli Lane
Stuart, US 74570

Step 4: Refund Processing

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Need a different size or model? Follow the return process above and place a new order once your return is approved.

For faster service, mention “Exchange Request” in your email subject line and specify your preferred replacement item.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method – DHL and FedEx provide the most reliable service for international returns.

Pro Tip: Check our Size Guides before ordering to minimize returns. Our gear is designed to NHL specifications, so proper measurements ensure optimal performance.

Damaged or Defective Items

If your Warrior gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return at no cost to you.

Questions?

Our customer service team skates hard for you! Email [email protected] or call [Insert Phone Number] during business hours.

“In hockey and customer service, we play to win. Your satisfaction is our championship.” – The Warrior Shop Team